CINC experienced a minor incident on April 15, 2021 affecting Agent Dashboard and Email - Processor and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Agent DashboardEmail - ProcessorSwitchboard Sarah
Update timeline
- investigating Apr 15, 2021, 07:38 PM UTC
Some users may experience degraded performance with the CINC communication tools, including disruption to the dialer. We are working with our provider for frequent updates. Please continue to monitor the status page for additional updates.
- monitoring Apr 15, 2021, 08:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 15, 2021, 09:27 PM UTC
This issue has been resolved. Thank you for your patience while we awaited the confirmation.