CINC experienced a critical incident on July 28, 2022 affecting Agent Dashboard and CINC for Agents and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Agent DashboardCINC for AgentsHomeseeker WebsiteHouses.netEmail - ProcessorOpen HousesSwitchboard Sarah
Update timeline
- investigating Jul 28, 2022, 05:18 PM UTC
Our team is investigating a network outage with AWS. This impacts not just CINC website, but many other online solutions.
- monitoring Jul 28, 2022, 05:34 PM UTC
An issue with AWS, which hosts many online applications, including CINC, had a widespread outage. CINC has moved over to our backup servers while AWS continues to bring their systems back online. We will continue to monitor and post updates as needed.
- resolved Jul 28, 2022, 06:38 PM UTC
The AWS issues affecting the CINC platform appear to be resolved. Other 3rd party applications my still be affected and we will continue to monitor those as needed.