CINC experienced a major incident on May 16, 2024 affecting Agent Dashboard and CINC for Agents, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Agent DashboardCINC for Agents
Update timeline
- investigating May 16, 2024, 05:32 PM UTC
Currently, the CRM is experiencing slow load times or is generally unavailable. The tech team is investigating and will have more information shortly.
- monitoring May 16, 2024, 05:37 PM UTC
The CRM and agent apps are returning to normal service. We will continue to monitor.
- resolved May 16, 2024, 06:28 PM UTC
This incident has been resolved.