Cigo Tracker Outage History

Cigo Tracker is up right now

Cigo Tracker had 9 outages in the last 2 years totaling 27h 5m of downtime — averaging 0.4 incidents per month.

There were 9 Cigo Tracker outages since July 30, 2024 totaling 27h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cigotracker.com

Notice July 27, 2026

Import Tool

Detected by Pingoru
Jul 27, 2026, 01:46 PM UTC
Resolved
Jul 27, 2026, 01:51 PM UTC
Duration
4m
Affected: Dispatch Web Platform
Timeline · 3 updates
  1. investigating Jul 27, 2026, 01:46 PM UTC

    We are investigating reports of delays and errors when importing jobs via the Import Tool. Some users may experience failed or slow-processing imports during this time.

  2. investigating Jul 27, 2026, 01:47 PM UTC

    9:15 AM EST — Investigating We are investigating reports of delays and errors when importing jobs via the Import Tool. Some users may experience failed or slow-processing imports during this time. 9:41 AM EST — Resolved This incident has been resolved. Import Tool functionality has returned to normal and all delayed imports have been processed. We apologize for any inconvenience. Duration: 26 minutes

  3. resolved Jul 27, 2026, 01:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 29, 2025

Incident Notice: Microsoft Azure Outage

Detected by Pingoru
Oct 29, 2025, 03:58 PM UTC
Resolved
Oct 30, 2025, 01:24 AM UTC
Duration
9h 26m
Affected: Dispatch Web PlatformPublic APIiOSRouting and Itinerary OptimizationOperator APIAndroidMapsCustomer TrackerNotificationsOutbound Email ServiceOutbound SMS ServiceHome page
Timeline · 8 updates

Read the full incident report →

Major July 18, 2025

Incident: Web Application Outage

Detected by Pingoru
Jul 18, 2025, 04:28 PM UTC
Resolved
Jul 18, 2025, 07:10 PM UTC
Duration
2h 41m
Affected: Dispatch Web PlatformPublic APIiOSOperator APIAndroidCustomer TrackerNotifications
Timeline · 3 updates
  1. investigating Jul 18, 2025, 04:28 PM UTC

    Our web application is currently unavailable. We’re actively investigating the cause of the outage. Earlier today, we performed some database changes which have since been reverted. We're currently assessing whether these changes contributed to the issue and working to restore full functionality as quickly as possible. We sincerely apologize for the inconvenience this is causing and appreciate your patience while we work to resolve the problem. Further updates will follow shortly.

  2. monitoring Jul 18, 2025, 05:59 PM UTC

    The web application is now accessible again at https://app.cigotracker.com. We are closely monitoring system performance to ensure stability and confirm that all services are functioning as expected. We were also seeing some issues accessing the Cigo Tracker landing page (https://cigotracker.com), but this was also just reestablished. Thank you for your continued patience. We’ll provide another update once the incident is fully resolved.

  3. resolved Jul 18, 2025, 07:10 PM UTC

    The web application outage has been resolved, and all systems are currently operating normally. While we've successfully isolated the scope of the issue, there are still some contributing factors that remain under investigation. Our team is continuing to analyze the event to determine the full root cause of today's outage and to implement measures that prevent recurrence. We sincerely appreciate your patience and apologize again for the disruption.

Read the full incident report →

Major June 23, 2025

Degraded Platform Performance Due to Ongoing System Update

Detected by Pingoru
Jun 23, 2025, 08:08 PM UTC
Resolved
Jun 23, 2025, 09:00 PM UTC
Duration
51m
Affected: Dispatch Web PlatformPublic APIiOSOperator APIAndroidCustomer TrackerOutbound Email ServiceOutbound SMS Service
Timeline · 3 updates
  1. investigating Jun 23, 2025, 08:08 PM UTC

    We are currently investigating an issue related to an ongoing system update that is impacting platform performance and availability. Users may experience slow response times or intermittent access issues. Our engineering team is working to identify the root cause and restore full functionality as quickly as possible. We will share updates as progress is made.

  2. identified Jun 23, 2025, 08:16 PM UTC

    We’ve identified the cause of the issue. While platform performance has recovered, the underlying system update did not complete successfully. Our team is conducting a thorough review of the root cause and will provide further updates as we determine the next steps.

  3. resolved Jun 24, 2025, 02:02 AM UTC

    The issue has been fully resolved. We reverted the deployment that caused the disruption, and the related changes will be revised and rescheduled for a future release. Thank you for your patience and understanding throughout the investigation.

Read the full incident report →

Minor July 30, 2024

Azure Outage

Detected by Pingoru
Jul 30, 2024, 12:24 PM UTC
Resolved
Jul 30, 2024, 09:20 PM UTC
Duration
8h 56m
Affected: Dispatch Web PlatformPublic APIiOSRouting and Itinerary OptimizationOperator APIAndroidMapsCustomer TrackerNotificationsOutbound Email ServiceOutbound SMS ServiceHome page
Timeline · 5 updates

Read the full incident report →