Incident Notice: Microsoft Azure Outage
Affected: Dispatch Web PlatformPublic APIiOSRouting and Itinerary OptimizationOperator APIAndroidMapsCustomer TrackerNotificationsOutbound Email ServiceOutbound SMS ServiceHome page
Cigo Tracker Outage History
Cigo Tracker is up right nowCigo Tracker had 10 outages in the last 2 years totaling 28h 31m of downtime — averaging 0.4 incidents per month.
There were 10 Cigo Tracker outages since May 17, 2024 totaling 28h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
SSL Certification Issue Affecting Import Tool and Confirmation Module Notifications
Affected: Dispatch Web PlatformOutbound Email ServiceOutbound SMS Service
Timeline · 4 updates
Incident: Web Application Outage
Affected: Dispatch Web PlatformPublic APIiOSOperator APIAndroidCustomer TrackerNotifications
Timeline · 3 updates
- investigating Jul 18, 2025, 04:28 PM UTC
Our web application is currently unavailable. We’re actively investigating the cause of the outage. Earlier today, we performed some database changes which have since been reverted. We're currently assessing whether these changes contributed to the issue and working to restore full functionality as quickly as possible. We sincerely apologize for the inconvenience this is causing and appreciate your patience while we work to resolve the problem. Further updates will follow shortly.
- monitoring Jul 18, 2025, 05:59 PM UTC
The web application is now accessible again at https://app.cigotracker.com. We are closely monitoring system performance to ensure stability and confirm that all services are functioning as expected. We were also seeing some issues accessing the Cigo Tracker landing page (https://cigotracker.com), but this was also just reestablished. Thank you for your continued patience. We’ll provide another update once the incident is fully resolved.
- resolved Jul 18, 2025, 07:10 PM UTC
The web application outage has been resolved, and all systems are currently operating normally. While we've successfully isolated the scope of the issue, there are still some contributing factors that remain under investigation. Our team is continuing to analyze the event to determine the full root cause of today's outage and to implement measures that prevent recurrence. We sincerely appreciate your patience and apologize again for the disruption.
Degraded Platform Performance Due to Ongoing System Update
Affected: Dispatch Web PlatformPublic APIiOSOperator APIAndroidCustomer TrackerOutbound Email ServiceOutbound SMS Service
Timeline · 3 updates
- investigating Jun 23, 2025, 08:08 PM UTC
We are currently investigating an issue related to an ongoing system update that is impacting platform performance and availability. Users may experience slow response times or intermittent access issues. Our engineering team is working to identify the root cause and restore full functionality as quickly as possible. We will share updates as progress is made.
- identified Jun 23, 2025, 08:16 PM UTC
We’ve identified the cause of the issue. While platform performance has recovered, the underlying system update did not complete successfully. Our team is conducting a thorough review of the root cause and will provide further updates as we determine the next steps.
- resolved Jun 24, 2025, 02:02 AM UTC
The issue has been fully resolved. We reverted the deployment that caused the disruption, and the related changes will be revised and rescheduled for a future release. Thank you for your patience and understanding throughout the investigation.
Network Degradation Impacting Cigo Services
Affected: Dispatch Web PlatformPublic APIOperator APICustomer Tracker
Timeline · 3 updates
DNS and Network Downtime for cigotracker.com and cigopay.com
Timeline · 1 update
Email Consumer Disruption and Queue Management Issue Impacting Notification Service
Timeline · 1 update
Azure Outage
Affected: Dispatch Web PlatformPublic APIiOSRouting and Itinerary OptimizationOperator APIAndroidMapsCustomer TrackerNotificationsOutbound Email ServiceOutbound SMS ServiceHome page
Timeline · 5 updates
SMS and Email Notifications Service Outage
Affected: Outbound Email ServiceOutbound SMS Service
Timeline · 4 updates
- investigating May 30, 2024, 02:18 PM UTC
We are currently investigating an emerging issue with our SMS and Email notifications service. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide updates as we make progress. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue promptly.
- identified May 30, 2024, 02:29 PM UTC
We've identified the issue with our messaging service that started at 9:40 AM (Eastern Time). Rest assured, all scheduled and event notifications sent before this time were successfully delivered. Our team is actively working on a fix, and we will post an update as soon as the problem is resolved. Thank you for your patience.
- monitoring May 30, 2024, 02:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 30, 2024, 03:04 PM UTC
The incident has been resolved, and SMS and email notification services are now fully restored. We are currently analyzing the issue to prevent it from happening again. Thank you for your patience and understanding.
SMS Notifications Service Outage
Affected: Outbound SMS Service
Timeline · 4 updates
- investigating May 17, 2024, 02:35 PM UTC
We are currently experiencing an outage with our SMS service that began last night. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide updates as we make progress. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue promptly.
- identified May 17, 2024, 02:40 PM UTC
The issue has been identified, and a fix has been implemented. We determined that the system stopped sending SMS messages yesterday at 2:28 PM EDT. Our SMS notification system is now operational and is currently processing the backlog at a rate of 300 SMS per second. We will continue to monitor the system to ensure a full recovery.
- monitoring May 17, 2024, 02:54 PM UTC
The backlog of SMS notifications has been fully processed, and our SMS service is back to normal operation. We are continuing to monitor the system to ensure everything is working well.
- resolved May 17, 2024, 03:20 PM UTC
This incident has been resolved. We identified the root cause of the problem and will work on improving our system's health checks to ensure such issues are identified and mitigated more rapidly in the future. Once again, we apologize for the inconvenience this has caused and appreciate your patience throughout this process.