Cigo Tracker incident

Degraded Platform Performance Due to Ongoing System Update

Major Resolved View vendor source →

Cigo Tracker experienced a major incident on June 23, 2025 affecting Dispatch Web Platform and Public API and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2025, 08:08 PM UTC
Resolved
Jun 23, 2025, 09:00 PM UTC
Duration
51m
Detected by Pingoru
Jun 23, 2025, 08:08 PM UTC

Affected components

Dispatch Web PlatformPublic APIiOSOperator APIAndroidCustomer TrackerOutbound Email ServiceOutbound SMS Service

Update timeline

  1. investigating Jun 23, 2025, 08:08 PM UTC

    We are currently investigating an issue related to an ongoing system update that is impacting platform performance and availability. Users may experience slow response times or intermittent access issues. Our engineering team is working to identify the root cause and restore full functionality as quickly as possible. We will share updates as progress is made.

  2. identified Jun 23, 2025, 08:16 PM UTC

    We’ve identified the cause of the issue. While platform performance has recovered, the underlying system update did not complete successfully. Our team is conducting a thorough review of the root cause and will provide further updates as we determine the next steps.

  3. resolved Jun 24, 2025, 02:02 AM UTC

    The issue has been fully resolved. We reverted the deployment that caused the disruption, and the related changes will be revised and rescheduled for a future release. Thank you for your patience and understanding throughout the investigation.