Cielo incident

Problemas de comunicação nas máquinas GPRS/Wi‑Fi – Operadora Claro

Major Resolved View vendor source →

Cielo experienced a major incident on April 15, 2026 affecting Autorizador Físico, lasting 8h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 11:00 AM UTC
Resolved
Apr 15, 2026, 07:24 PM UTC
Duration
8h 23m
Detected by Pingoru
Apr 15, 2026, 11:00 AM UTC

Affected components

Autorizador Físico

Update timeline

  1. investigating Apr 15, 2026, 12:35 PM UTC

    Estamos investigando junto à operadora Claro.

  2. identified Apr 15, 2026, 01:06 PM UTC

    Seguimos aguardando o retorno das ações da Operadora.

  3. resolved Apr 15, 2026, 07:24 PM UTC

    Ambiente normalizado