Cielo incident

Indisponibilidade na Validação de Biometria Facial

Minor Resolved View vendor source →

Cielo experienced a minor incident on May 11, 2026 affecting App Cielo and Centrais de Atendimento and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 02:26 PM UTC
Resolved
May 11, 2026, 03:50 PM UTC
Duration
1h 24m
Detected by Pingoru
May 11, 2026, 02:26 PM UTC

Affected components

App CieloCentrais de AtendimentoSalesforce AtendimentoSite Cielo

Update timeline

  1. investigating May 11, 2026, 03:50 PM UTC

    Identificados erros na validação de biometria facial, impactando no atendimento de demandas através da centrais, canais de atendimento e impactando também o credenciamento.

  2. resolved May 11, 2026, 03:50 PM UTC

    Ambiente normalizado