Cherry Servers experienced a major incident on July 24, 2026 affecting Customer Portal and API and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Customer PortalAPIAPI (Global)
Update timeline
- investigating Jul 24, 2026, 04:56 PM UTC
Both portal and API return HTTP error 404. July 24, 2026 20:12 EEST
- investigating Jul 24, 2026, 04:56 PM UTC
Both portal and API return HTTP error 404.
- resolved Jul 24, 2026, 05:12 PM UTC
Resolved by upgrading involved load balancers. Back to current status Status History Report Issue Powered by Status.io Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close