Cheqroom incident

Investigating Database Performance Issues Impacting Users

Critical Resolved View vendor source →

Cheqroom experienced a critical incident on October 7, 2025 affecting Cheqroom App and Notifications & Webhooks, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 01:44 AM UTC
Resolved
Oct 07, 2025, 02:40 AM UTC
Duration
55m
Detected by Pingoru
Oct 07, 2025, 01:44 AM UTC

Affected components

Cheqroom AppNotifications & Webhooks

Update timeline

  1. investigating Oct 07, 2025, 01:44 AM UTC

    We are currently investigating an issue causing slow performance and intermittent errors for users. Our engineering team has identified potential performance degradation related to our MongoDB database.

  2. identified Oct 07, 2025, 01:56 AM UTC

    Our team has identified database cluster degradation within our core infrastructure. We are working to resolve this

  3. monitoring Oct 07, 2025, 02:37 AM UTC

    This issues resolved, we are continuing to monitor

  4. resolved Oct 07, 2025, 02:40 AM UTC

    This incident has been resolved.