Check Point incident

User Center Outage

Major Resolved View vendor source →

Check Point experienced a major incident on November 5, 2025 affecting UserCenter / PMAP and Support Center, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 01:15 PM UTC
Resolved
Nov 05, 2025, 02:56 PM UTC
Duration
1h 41m
Detected by Pingoru
Nov 05, 2025, 01:15 PM UTC

Affected components

UserCenter / PMAPSupport Center

Update timeline

  1. investigating Nov 05, 2025, 01:30 PM UTC

    We’re currently investigating an issue affecting access to the User Center. Our teams are working on a fix - we’ll update as soon as it’s resolved.

  2. investigating Nov 05, 2025, 02:33 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 05, 2025, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Nov 05, 2025, 02:56 PM UTC

    This incident has been resolved.