Chatfuel had 25 outages in the last 2 years totaling 1010h 25m of downtime — averaging 1 incident per month.
There were 25 Chatfuel outages since June 10, 2024 totaling 1010h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our automated systems have detected that data in the People Tab may not be up to date. We are currently investigating and will provide further updates as they become available.
This incident has been resolved.
The bot cannot download images, files or any other attachments sent by users. We are waiting for Meta to resolve this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A small portion of Panel (https://panel.chatfuel.com) bots may have issues with messages right now. Those messages are delayed and will be displayed with a small "clock" next to the message timestamp on the Chats tab. We are already working on it and all those messages will be sent as soon as the system is restored. We will provide further updates soon.
A fix has been implemented, and we are monitoring the results. A small portion of messages might be missing and will still show with a "clock" icon (pending status), but it should work for all new messages.
This incident has been resolved.
We are currently investigating an issue with "Preview Chat" feature on our Panel (https://panel.chatfuel.com).
This incident has been resolved.
OpenAI is having worldwide issues with ChatGPT. This is affecting our ChatGPT and Fuely AI plugins. We are waiting for OpenAI to resolve the problem on their end. The original report can be found here: https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3
From OpenAI: "We have applied the mitigation and are monitoring the recovery."
This incident has been resolved.
We are investigating an issue where the Dashboard (https://dashboard.chatfuel.com) and bots may not load for users.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where AI answers may be sent with a delay.
This issue is only affecting Panel (https://panel.chatfuel.com), and only through "Fuely AI" mode. Flowbuilder mode is not affected.
We are continuing to investigate this issue.
This incident has been resolved.
Due to a recent Meta change on their API, some users may not appear correctly in your bot's People Tab. Our team is aware of this issue and we are already working on a fix. We will resolve the issue after running some internal tests to ensure everything is working correctly.
We have prepared a fix for this issue and it will be released by the end of the week, after all internal tests are complete. For now, some users might not be searchable through Live Chat or People Tab.
This incident has been resolved.
We are currently investigating an issue where our Panel (https://panel.chatfuel.com - not to be confused with Dashboard) is down.
A fix has been implemented. For now, the Live Chat notifications are disabled due to performance issues, but we are working on resolving this issue as soon as possible.
We are continuing to monitor for any further issues.
This incident has been resolved. Live Chat notifications should be fixed by the end of this week. Contact support if you still have any issues.
Meta is having issues processing messages on their end. It affects Facebook and Instagram bots for now. We are waiting on Meta to resolve it on their end. You can see more reports here: https://downdetector.com/status/facebook/
This incident has been resolved.
Meta is currently experiencing issues impacting Recurring notifications on Facebook, they are not working and new broadcasts can't be send. Our team is monitoring the situation, and we are waiting for an update from Meta for more information.
This incident has been resolved.
We are actively looking into this issue.
This incident has been resolved.
Meta is currently experiencing some issues on their end and we are seeing some messages getting delayed up to 2 minutes. We will provide updates here as soon as possible as we wait for the Meta team to resolve the issue on their end. https://downdetector.com/status/facebook/
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Meta is currently experiencing issues impacting Bot link Entry point, it's not functioning at all. Our team has already notified Meta about this issue, we will promptly provide any updates as they become available.
This incident has been resolved.
From OpenAI: "We have identified a pathway to recovery and we are starting to see some traffic successfully return. Continuing to work to return service to normal.", you can follow the original report here: https://status.openai.com/incidents/ctrsv3lwd797
This incident has been resolved.
Meta services are currently experiencing instability, impacting the functionality of WhatsApp, Facebook, and Instagram bots. We are awaiting resolution of these stability issues by Meta on their side.
Meta addressed the issue and they are currently working on it: https://metastatus.com/whatsapp-business-api
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently experiencing issues with the Instagram API, which is affecting our service from both sending and receiving messages. Our team is monitoring the situation, and we are waiting for an update from Meta for more information.
This incident has been resolved.
Our automated systems have detected possible bot responsiveness issues. We are currently investigating and will provide further updates as they become available.
We have implemented a fix and are monitoring the situation. All services, except for Re-Engages, are operating as usual. Re-Engages will be launched soon.
This incident has been resolved.
Our automated systems have detected that sequence triggering may take longer than usual. We are currently investigating and will provide further updates as they become available.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are still working on a resolution for the issue where the Dashboard may not work for some users. Bots may also be slow to respond in the meantime.
The issue has been identified and a fix is being implemented.
We have implemented a fix and are monitoring the situation. All services, except for Re-Engages, are operating as usual. Re-Engages will be launched soon.
This incident has been resolved.
We are currently investigating an issue where Instagram bots are not working across the platform. We will update here as soon as possible on this.
We are still waiting on Meta to provide updates regarding this issue. For now, it seems to be affecting a portion of Instagram Direct messages. If you are affected, you can subscribe to updates here and wait for a resolution from Meta. We will keep you informed.
This incident has been resolved.
Meta has an ongoing issue where https://m.me links may not work as expected on desktop and mobile devices. The user is redirected to the correct bot, but not to the correct Flow. We're waiting for Meta to resolve the problem on their end. You can follow the direct report here: https://developers.facebook.com/support/bugs/1771354900339575/
The incident seem to have been resolved. There was no update from Meta yet, but it seems to be working on our internal tests. We will reopen this report if needed.
We are currently investigating an issue on our platform. Login and message deliverability are affected for now.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.