Chatfuel incident

Meta issue: Attachment download issues

Minor Resolved View vendor source →

Chatfuel experienced a minor incident on January 20, 2026 affecting Facebook APIs, lasting 23h 44m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 03:19 PM UTC
Resolved
Jan 21, 2026, 03:04 PM UTC
Duration
23h 44m
Detected by Pingoru
Jan 20, 2026, 03:19 PM UTC

Affected components

Facebook APIs

Update timeline

  1. investigating Jan 20, 2026, 03:19 PM UTC

    The bot cannot download images, files or any other attachments sent by users. We are waiting for Meta to resolve this issue.

  2. monitoring Jan 21, 2026, 12:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 21, 2026, 03:04 PM UTC

    This incident has been resolved.