ChatBot Outage History
ChatBot is up right nowChatBot had 2 outages in the last 2 years totaling 543h 51m of downtime — averaging 0.1 incidents per month.
There were 2 ChatBot outages since January 29, 2026 totaling 543h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
Knowledge Hub section - issue with uploading files
Affected: Web Application
Timeline · 8 updates
- investigating Jan 29, 2026, 05:35 PM UTC
Status: Investigating We are observing an issue with uploading files in the ChatBot Knowledge Hub section. Our team is investigating it. We will provide updates as soon as we know more. Affected components Web Application (Degraded performance)
- investigating Jan 29, 2026, 05:50 PM UTC
Status: Investigating We are still investigating this issue. More updates will be posted soon. Affected components Web Application (Degraded performance)
- identified Jan 29, 2026, 05:52 PM UTC
Status: Identified We have identified the source of the problem, and our team is working on applying a fix. Affected components Web Application (Degraded performance)
- identified Jan 29, 2026, 06:09 PM UTC
Status: Identified Work is ongoing to apply the fix. We appreciate your patience and will provide the next update once progress is confirmed. Affected components Web Application (Degraded performance)
- identified Jan 29, 2026, 06:32 PM UTC
Status: Identified We are still actively addressing the issue and will provide another update as progress continues. Affected components Web Application (Degraded performance)
- monitoring Jan 29, 2026, 06:40 PM UTC
Status: Monitoring The fix has been deployed, and recovery is in progress. Scanning queue processing time may vary. Our team is actively monitoring the situation and will provide further updates as needed. Affected components Web Application (Degraded performance)
- monitoring Jan 29, 2026, 07:12 PM UTC
Status: Monitoring We continue to monitor the situation following the applied fix. Affected components Web Application (Degraded performance)
- resolved Jan 29, 2026, 07:17 PM UTC
Status: Resolved The issue has been fully resolved and uploading files is working as expected. Thank you for your patience while we worked to restore normal service. Affected components Web Application (Operational)