ChatBot incident

Knowledge Hub section - issue with uploading files

Minor Resolved View vendor source →

ChatBot experienced a minor incident on January 29, 2026 affecting Web Application, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 07:17 PM UTC
Resolved
Jan 29, 2026, 07:17 PM UTC
Duration
—
Detected by Pingoru
Jan 29, 2026, 07:17 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Jan 29, 2026, 05:35 PM UTC

    Status: Investigating We are observing an issue with uploading files in the ChatBot Knowledge Hub section. Our team is investigating it. We will provide updates as soon as we know more. Affected components Web Application (Degraded performance)

  2. investigating Jan 29, 2026, 05:50 PM UTC

    Status: Investigating We are still investigating this issue. More updates will be posted soon. Affected components Web Application (Degraded performance)

  3. identified Jan 29, 2026, 05:52 PM UTC

    Status: Identified We have identified the source of the problem, and our team is working on applying a fix. Affected components Web Application (Degraded performance)

  4. identified Jan 29, 2026, 06:09 PM UTC

    Status: Identified Work is ongoing to apply the fix. We appreciate your patience and will provide the next update once progress is confirmed. Affected components Web Application (Degraded performance)

  5. identified Jan 29, 2026, 06:32 PM UTC

    Status: Identified We are still actively addressing the issue and will provide another update as progress continues. Affected components Web Application (Degraded performance)

  6. monitoring Jan 29, 2026, 06:40 PM UTC

    Status: Monitoring The fix has been deployed, and recovery is in progress. Scanning queue processing time may vary. Our team is actively monitoring the situation and will provide further updates as needed. Affected components Web Application (Degraded performance)

  7. monitoring Jan 29, 2026, 07:12 PM UTC

    Status: Monitoring We continue to monitor the situation following the applied fix. Affected components Web Application (Degraded performance)

  8. resolved Jan 29, 2026, 07:17 PM UTC

    Status: Resolved The issue has been fully resolved and uploading files is working as expected. Thank you for your patience while we worked to restore normal service. Affected components Web Application (Operational)