Chartnote experienced a minor incident on September 29, 2026 affecting AI Scribe & Voice Chart, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
AI Scribe & Voice Chart
Update timeline
- identified Sep 29, 2026, 03:48 PM UTC
We're seeing delays and failures in AI note generation. Some notes may stay in a processing state or fail to complete. This is caused by an outage at one of our third-party AI providers, which began around 7:20 AM PT (14:20 UTC). Service is recovering, and many notes are now completing normally. If a note appears stuck, please try generating it again. We're monitoring closely and will post updates here as things improve.
- monitoring Sep 29, 2026, 04:22 PM UTC
A fix has been implemented, and we're monitoring the results.
- resolved Sep 29, 2026, 04:38 PM UTC
This incident has been resolved.