Chartmetric experienced a critical incident on January 28, 2023 affecting API, lasting 4h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 28, 2023, 02:01 PM UTC
We are aware of an issue preventing users from logging in or accessing our API. We've identified this issue and are actively working towards a solution, we apologize for the inconvenience.
- identified Jan 28, 2023, 03:58 PM UTC
We are collaborating closely with our infrastructure and data engineering teams to remedy this issue. A timeline for service restoration is uncertain but are working to restore functionality as quickly as possible.
- monitoring Jan 28, 2023, 06:12 PM UTC
We've implemented a solution and verified service is restored to both dashboard and API customers. We will continue to the monitor the situation to ensure reliability in the coming hours.
- resolved Jan 28, 2023, 06:58 PM UTC
We've confirmed that the fix is stable and system metrics have returned to normal levels.