Chartmetric experienced a minor incident on November 15, 2024 affecting Web Application and API, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationAPI
Update timeline
- identified Nov 15, 2024, 02:46 PM UTC
A database cloud provider is experiencing unusually high load which is causing degraded performance on certain pages and API endpoints. We're in contact with them and actively working towards a solution.
- monitoring Nov 15, 2024, 03:36 PM UTC
The provider has implemented a fix which appears to have restored performance levels, we're monitoring the situation to assure stability now.
- resolved Nov 15, 2024, 03:47 PM UTC
We've confirmed that systems are stable and performance has returned to expected levels.