ChartHop incident

Degraded performance for report generation.

Minor Resolved View vendor source →

ChartHop experienced a minor incident on January 3, 2023 affecting API, lasting 5h 28m. The incident has been resolved; the full update timeline is below.

Started
Jan 03, 2023, 10:51 PM UTC
Resolved
Jan 04, 2023, 04:19 AM UTC
Duration
5h 28m
Detected by Pingoru
Jan 03, 2023, 10:51 PM UTC

Affected components

API

Update timeline

  1. identified Jan 03, 2023, 10:51 PM UTC

    We are experiencing slowness in report generation. The investigation is ongoing, and we hope to have this resolved shortly.

  2. monitoring Jan 03, 2023, 11:24 PM UTC

    We have implemented a fix and are monitoring the system.

  3. resolved Jan 04, 2023, 04:19 AM UTC

    This incident has been resolved.