ChartHop incident

API failures in all regions (US, Europe, and India)

Minor Resolved View vendor source →

ChartHop experienced a minor incident on March 2, 2023 affecting User Interface and API, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2023, 04:10 PM UTC
Resolved
Mar 02, 2023, 05:39 PM UTC
Duration
1h 28m
Detected by Pingoru
Mar 02, 2023, 04:10 PM UTC

Affected components

User InterfaceAPI

Update timeline

  1. investigating Mar 02, 2023, 04:10 PM UTC

    We are seeing degraded performance on our API servers, leading to occasional errors seen in the User Interface. Engineering is investigating.

  2. identified Mar 02, 2023, 04:14 PM UTC

    Engineering has identified the root cause of the performance degradation and a fix is in process.

  3. monitoring Mar 02, 2023, 04:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 02, 2023, 04:39 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 02, 2023, 05:39 PM UTC

    This incident has been resolved.