ChartHop experienced a major incident on July 18, 2023 affecting User Interface, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
User Interface
Update timeline
- identified Jul 18, 2023, 05:07 PM UTC
The ChartHop Dashboard is occasionally failing to load with various error messages from AWS' CloudFront service. This appears to be an AWS issue as being reported by multiple services on Twitter and other sources. ChartHop has reached out to AWS for assistance and status.
- monitoring Jul 18, 2023, 05:19 PM UTC
CloudFront errors appear to have stabilized and we are not seeing continued errors accessing the ChartHop Dashboard at this time.
- resolved Jul 18, 2023, 08:22 PM UTC
No new CloudFront errors have been reported.