ChartHop incident

Compensation Reviews are not loading

Major Resolved View vendor source →

ChartHop experienced a major incident on September 28, 2023 affecting User Interface and API, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2023, 02:06 PM UTC
Resolved
Sep 28, 2023, 04:30 PM UTC
Duration
2h 24m
Detected by Pingoru
Sep 28, 2023, 02:06 PM UTC

Affected components

User InterfaceAPI

Update timeline

  1. identified Sep 28, 2023, 02:56 PM UTC

    The Compensation Review API endpoints and UI elements are currently erroring out. The team has investigated and identified the cause and is working to deploy a fix.

  2. monitoring Sep 28, 2023, 03:22 PM UTC

    A fix has been deployed and we are monitoring the situation.

  3. monitoring Sep 28, 2023, 03:26 PM UTC

    We are continuing to monitor for any further issues.

  4. identified Sep 28, 2023, 03:27 PM UTC

    We've identified some additional issues impacting the preview and testing of Compensation Reviews. Additional work is in progress.

  5. monitoring Sep 28, 2023, 03:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 29, 2023, 05:13 PM UTC

    This incident has been resolved.