ChartHop incident

Degraded performance

Minor Resolved View vendor source →

ChartHop experienced a minor incident on April 9, 2024 affecting User Interface and API, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2024, 06:22 PM UTC
Resolved
Apr 09, 2024, 07:54 PM UTC
Duration
1h 31m
Detected by Pingoru
Apr 09, 2024, 06:22 PM UTC

Affected components

User InterfaceAPI

Update timeline

  1. investigating Apr 09, 2024, 06:22 PM UTC

    ChartHop Engineering is investigating degraded performance in the ChartHop API that is impacting the user interface. A solution has already been identified and is in process of testing and deployment to our fleet.

  2. identified Apr 09, 2024, 06:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 09, 2024, 07:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 09, 2024, 07:53 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 09, 2024, 07:54 PM UTC

    This incident has been resolved.