ChartHop incident

Severe Performance Degradation

Major Resolved View vendor source →

ChartHop experienced a major incident on April 19, 2024 affecting User Interface and API and 1 more component, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2024, 01:42 PM UTC
Resolved
Apr 19, 2024, 07:44 PM UTC
Duration
6h 2m
Detected by Pingoru
Apr 19, 2024, 01:42 PM UTC

Affected components

User InterfaceAPIApps & Integrations

Update timeline

  1. identified Apr 19, 2024, 01:42 PM UTC

    We're experiencing intermittent but severe performance degradation across the platform.

  2. identified Apr 19, 2024, 01:54 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Apr 19, 2024, 02:49 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 19, 2024, 03:49 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Apr 19, 2024, 03:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 19, 2024, 07:44 PM UTC

    This incident has been resolved.