ChartHop experienced a major incident on February 10, 2025 affecting User Interface, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
User Interface
Update timeline
- identified Feb 10, 2025, 04:36 PM UTC
We have been made aware that some customers are unable to open the ChartHop user interface. We have identified the issue and a fix is being deploy. ChartHOP API and integrations is unaffected.
- monitoring Feb 10, 2025, 04:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 10, 2025, 05:04 PM UTC
This incident has been resolved.