Channable had 38 outages in the last 2 years totaling 226h 5m of downtime — averaging 1.6 incidents per month.
There were 38 Channable outages since May 22, 2024 totaling 226h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
As of this morning (04:45 CET) we are seeing failures for all bol ads operations. We are investigating the cause of this issue. While this incident is ongoing, bol ads operations may show as "Queued" or "Failed" in the Channable tool and Channable-managed bol ads will not be updated.
This incident has been resolved.
We have noticed that orders from Bol.com are not being processed for some sellers. Bol has acknowledged that there is an issue retrieving orders through their API and they are working on identifying the issue. Orders can still be manually handled in the seller account directly.
Bol reported working on a fix for the problem since they determined the cause. All new orders should be working again as usual. There will be a batch of orders which are still reported to be stuck, this is about all orders between last night 19:00 and today 12:00. We will continue to monitor anything that bol reports about this.
Bol mentioned that the issue has been resolved. They also mentioned to carefully check all open orders on all pages on the orders portal of bol. Orders placed yesterday potentially landed on later pages. Furthermore our system continue to function normally.
We are aware of an issue which is reducing the performance of the Channable application. We are investigating the cause of this problem. While this incident is ongoing the Channable application may be slow or unresponsive. Order processing and background processing is not affected.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
As of this morning, we're seeing out exporters to Bol fail. This currently affects APIs, orders, repricers and Bol Ads. We will investigate and try to get into contact with Bol
Bol has acknowledged the issue and is working to resolve it. Meanwhile, we paused all bol export APIs.
The issue seems to have been resolved. Bol also confirmed the issue to be resolved on their end through their status page.
Channable is currently not accessible for users. We are looking into what is going on right now.
We have restored to a previous version. The tool is accessible again. Working to identify the root cause
We are seeing scattered instances of the problem. We have identified where the problem originates from.
We are monitoring our systems.
We have worked to make the system more resilient. We consider this issue to be resolved.
We are currently investigating an issue that is causing the Channable tool on app.channable.com to perform slower than usual. While this incident is ongoing the Channable tool might be slow or unavailable.
This incident has been resolved.
We are experiencing issues connecting to the Galaxus API. Galaxus is aware of the issues and is working on solving them. We will continue monitoring the situation.
The issue has been resolved. Galaxus APIs are running successfully. We have retrieved any orders or returns that were still open on Galaxus, and all pending shipment updates have been sent.
On the Google Ads status page we were notified of a service disruption. This disruption affects our insights feature, causing the download of the data to fail in Channable. We are currently working to determine the impact and a possible workaround.
We have determined that there is no direct and safe workaround for the current problem. We will have to wait until the problem is resolved on the side of Google. If there are any updates, we will post them here.
The disruption of Google Ads reports still continues, affecting our Insights feature. Google stated they will reach out to all impacted customers directly with further details on this incident.
We have reached out to affected customers with the option for a workaround, if you did not receive any message from us you can disregard this status page. Google reported that they are still working to restore reporting services, we will closely monitor their updates.
We are no longer experiencing any problems with our Insights imports in Channable. Operations continue to run successfully and Insights dashboards work as expected.
Downloading images for the creative suite may be delayed for a number of users, we are currently investigating the issue.
The issue has been identified, and we are working on a solution.
We've resolved the underlying issue and image downloads should be proceeding as normal. We are monitoring as we are clearing our backlog.
The backlog has been cleared, and image downloads are fully operational again.
We are currently not able to access the Walmart API. This means that Walmart apis are failing and we are not able to retrieve orders, returns and forward shipment and stock updates. We are in contact with Walmart about this issue.
We have identified the cause of the issue and a fix has been rolled out. We are currently monitoring the status.
The issue has been resolved. Walmart APIs are running successfully. We have retrieved any orders or returns that were still open on Walmart, and all pending shipment updates have been sent.
We noticed that the Order dashboards in the Channable frontend are currently not displaying any data to our users. We are aware of this issue and are working on resolving this. The order functionality within Channable is unaffected and still works as intended. We are investigating if any other component is affected.
The issue has been identified. We are working actively on resolving the underlying problem. We have confirmed that no other Channable components are affected.
We are continuing to work on a fix for this issue.
The underlying issues have been resolved. Dashboards in Channable are functioning as expected again.
We have noticed an increase in failed API calls to Bol. It is a known issue which they are currently investigating https://developers.bol.com/en/news/incident-20240529. This affects many calls made to Bol, including Exports, Orders, Stock updates and Repricers. We will continue monitoring the situation closely.
We have observed a decrease in error rate for API calls to Bol.com, we have rerun all the failing apis and we continue to monitor the situation.
This incident has been resolved. We have observed that our Bol API Exports, Orders, and Repricers are working as expected again. Any failed exports have been restarted. Orders and returns that were missed during the outage are currently being recovered automatically.
We are experiencing an issue preventing the processing of jobs in the Channable application. While this is ongoing, imports and exports will remain on the 'Queued' status instead of executing. Orders and repricers remain unaffected.
We are no longer observing issues scheduling jobs. All scheduled API exports and imports that failed to run previously have now been rescheduled. The backlog of scheduled jobs now decreasing. We continue to monitor the situation.
We are continuing to monitor for any further issues.
We have processed the backlog of jobs, and performance is back to normal.