Channable Outage History
Channable is up right nowPingoru has recorded 50 incidents for Channable: 14 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 223 of 744 (30%) |
| June 2026 | 2 | 47 of 720 (7%) |
| July 2026 | 1 | 131 of 744 (18%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 101 of 575 (18%) |
Incidents, newest first
Notice March 26, 2025 Multiple Bol features are having trouble 26m Ads, Marketplaces, Repricers
Started Mar 26, 2025, 01:21 PM UTC· resolved Mar 26, 2025, 01:47 PM UTC
- investigating Mar 26, 2025, 01:21 PM UTC
We are seeing a high increase in failed exports for different bol services, this currently affects the bol marketplace exporter, bol ads, repricer for bol and order connections for bol. We are trying to determine the cause of this problem and will try and contact bol.
- monitoring Mar 26, 2025, 01:33 PM UTC
We are seeing successes again with these services with bol, we will keep monitoring what is going on and we will wait for an official reply from bol.
- resolved Mar 26, 2025, 01:47 PM UTC
This indecent has been resolved.
Minor March 14, 2025 Galaxus Orders not being picked up consistently 2d 16h
Started Mar 14, 2025, 04:00 PM UTC· resolved Mar 17, 2025, 08:12 AM UTC
- monitoring Mar 14, 2025, 04:00 PM UTC
We're seeing a decrease in performance with our Galaxus order connections, we are unable to fetch orders for extended periods of time. We are directly in contact with Galaxus to make them aware of this issue. For now, we advise to manually handle Galaxus orders if possible. As we have no indication for how long this will take.
- resolved Mar 17, 2025, 08:12 AM UTC
We're seeing orders come in again for Galaxus, the problems have been resolved over the weekend. We'll stay in close contact with the platform to assure stability of the feature, for now the problem is no longer present.
Minor February 12, 2025 Disruption in fetching orders from Spartoo 2h 34m
Started Feb 12, 2025, 12:14 PM UTC· resolved Feb 12, 2025, 02:48 PM UTC
- investigating Feb 12, 2025, 12:14 PM UTC
Since noon today, we have problem fetching orders from Spartoo. We will contact the platform to determine the cause of this issue. Both orders, stock updates and shipment updates are not working at the moment for Spartoo. All other systems remain unaffected.
- resolved Feb 12, 2025, 02:48 PM UTC
The issue seems to have been resolved by Spartoo, although quietly. We will continue to monitor the situation, but as of now there is no active disruption any longer.
Minor February 5, 2025 Partial disruption in order synchronization with Galaxus 21h 4m
Started Feb 05, 2025, 12:27 PM UTC· resolved Feb 06, 2025, 09:32 AM UTC
- investigating Feb 05, 2025, 12:27 PM UTC
We are seeing a disruption in normal operations for certain Galaxus order connections. There is a possibility that certain Galaxus orders do not show up in your Channable account. We are trying to get into contact with Galaxus to determine the cause of this problem. If this happens for your account we advise you to manually handle the orders for now, as we cannot guarantee that these orders will come into Channable in time.
- resolved Feb 06, 2025, 09:32 AM UTC
We are seeing orders coming in again in Channable for Galaxus order connections, Galaxus confirmed the problems were resolved and operations are back to normal again.
Major January 16, 2025 Importing items from Shopify is currently not possible 1h 57m
Started Jan 16, 2025, 04:06 PM UTC· resolved Jan 16, 2025, 06:04 PM UTC
- identified Jan 16, 2025, 04:06 PM UTC
We have identified an issue preventing Channable from importing items using Shopify API connections. We are working to resolve this issue as quickly as possible. While this incident is ongoing, any Shopify API connections in the Channable tool might show a red "Failed" marker or become stuck on the "Queued" status. Once this incident is resolved, any missed imports will be reattempted automatically.
- monitoring Jan 16, 2025, 05:09 PM UTC
We have released a fix for the issue. We are currently monitoring the results of this.
- resolved Jan 16, 2025, 06:04 PM UTC
The issue has been resolved. All affected Shopify imports have been restarted, which will also unblock any feeds, APIs, or ad generators that were stuck on the "Queued" status. Projects will continue running on their normal schedule.
Major January 15, 2025 bol synchronization is not possible 19h 25m Ads, Marketplaces, Repricers
Started Jan 15, 2025, 01:05 PM UTC· resolved Jan 16, 2025, 08:30 AM UTC
- monitoring Jan 15, 2025, 01:05 PM UTC
We are seeing elevated error rates for synchronizing items, stock updates, prices, ads and orders between Channable and bol. bol has identified the issue (https://developers.bol.com/en/news/issue-with-connecting-to-our-api)
- monitoring Jan 15, 2025, 03:14 PM UTC
We are seeing elevated error rates for synchronizing items, stock updates, prices, ads and orders between Channable and bol. bol has identified the issue (https://developers.bol.com/en/news/issue-with-connecting-to-our-api)
- monitoring Jan 15, 2025, 08:06 PM UTC
bol have indicated that they have partially resolved the issue, but that for some customers problems remain. We have resumed normal processing for synchronizing items, stock updates, prices, ads and orders between Channable and bol. If you are affected by the remaining issue, the Channable tool will show a red 'Failed' status on the affected API until the issue is resolved by bol. For further updates on this issue, please see the bol status page: https://developers.bol.com/en/news/issue-with-connecting-to-our-api
- resolved Jan 16, 2025, 08:30 AM UTC
This incident has been resolved.
Minor December 12, 2024 Failures updating bol ads 1h 30m Ads
Started Dec 12, 2024, 09:12 AM UTC· resolved Dec 12, 2024, 10:42 AM UTC
- investigating Dec 12, 2024, 09:12 AM UTC
As of this morning (04:45 CET) we are seeing failures for all bol ads operations. We are investigating the cause of this issue. While this incident is ongoing, bol ads operations may show as "Queued" or "Failed" in the Channable tool and Channable-managed bol ads will not be updated.
- resolved Dec 12, 2024, 10:42 AM UTC
This incident has been resolved.
Major December 9, 2024 Delays in Bol order processing 7h 1m
Started Dec 09, 2024, 08:43 AM UTC· resolved Dec 09, 2024, 03:44 PM UTC
- identified Dec 09, 2024, 08:43 AM UTC
We have noticed that orders from Bol.com are not being processed for some sellers. Bol has acknowledged that there is an issue retrieving orders through their API and they are working on identifying the issue. Orders can still be manually handled in the seller account directly.
- monitoring Dec 09, 2024, 12:42 PM UTC
Bol reported working on a fix for the problem since they determined the cause. All new orders should be working again as usual. There will be a batch of orders which are still reported to be stuck, this is about all orders between last night 19:00 and today 12:00. We will continue to monitor anything that bol reports about this.
- resolved Dec 09, 2024, 03:44 PM UTC
Bol mentioned that the issue has been resolved. They also mentioned to carefully check all open orders on all pages on the orders portal of bol. Orders placed yesterday potentially landed on later pages. Furthermore our system continue to function normally.
Minor December 3, 2024 Degraded tool performance 47m Channable tool
Started Dec 03, 2024, 09:27 AM UTC· resolved Dec 03, 2024, 10:14 AM UTC
- investigating Dec 03, 2024, 09:27 AM UTC
We are aware of an issue which is reducing the performance of the Channable application. We are investigating the cause of this problem. While this incident is ongoing the Channable application may be slow or unresponsive. Order processing and background processing is not affected.
- monitoring Dec 03, 2024, 09:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 03, 2024, 10:14 AM UTC
This incident has been resolved.
Major November 12, 2024 Bol exports and related features not working 2h 2m Ads, Marketplaces, Repricers
Started Nov 12, 2024, 08:00 AM UTC· resolved Nov 12, 2024, 10:03 AM UTC
- investigating Nov 12, 2024, 08:00 AM UTC
As of this morning, we're seeing out exporters to Bol fail. This currently affects APIs, orders, repricers and Bol Ads. We will investigate and try to get into contact with Bol
- identified Nov 12, 2024, 08:07 AM UTC
Bol has acknowledged the issue and is working to resolve it. Meanwhile, we paused all bol export APIs.
- resolved Nov 12, 2024, 10:03 AM UTC
The issue seems to have been resolved. Bol also confirmed the issue to be resolved on their end through their status page.
Major October 31, 2024 Channable tool not accessible 5h 23m Channable tool
Started Oct 31, 2024, 08:47 AM UTC· resolved Oct 31, 2024, 02:11 PM UTC
- investigating Oct 31, 2024, 08:47 AM UTC
Channable is currently not accessible for users. We are looking into what is going on right now.
- monitoring Oct 31, 2024, 08:59 AM UTC
We have restored to a previous version. The tool is accessible again. Working to identify the root cause
- identified Oct 31, 2024, 09:59 AM UTC
We are seeing scattered instances of the problem. We have identified where the problem originates from.
- monitoring Oct 31, 2024, 10:05 AM UTC
We are monitoring our systems.
- resolved Oct 31, 2024, 02:11 PM UTC
We have worked to make the system more resilient. We consider this issue to be resolved.