CEX.IO experienced a minor incident on October 20, 2025 affecting Customer Support, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support
Update timeline
- identified Oct 20, 2025, 12:02 PM UTC
We are currently experiencing degraded performance in our Customer Support systems due to an ongoing AWS outage affecting some of our infrastructure.
- resolved Oct 21, 2025, 12:06 PM UTC
This incident has been resolved.