Cerby experienced a minor incident on December 9, 2022 affecting Cerby Web App, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Cerby Web App
Update timeline
- investigating Dec 09, 2022, 08:28 PM UTC
We are experiencing difficulties to provision new Cerby-managed phone numbers. Our team continues to investigate to identify the source of the issue.
- investigating Dec 09, 2022, 08:41 PM UTC
Additionally, we identified that the SMS delivery service is intermittent, which could impact access to accounts configures with phone based 2FA. We continue to investigate with the highest priority.
- monitoring Dec 09, 2022, 09:52 PM UTC
The Cerby-managed VoIP phone number provisioning and SMS service has recovered, we are closely monitoring the performance to confirm the resolution.
- resolved Dec 10, 2022, 12:06 AM UTC
This incident has been resolved.