Cerby incident

Service Degradation on Cerby web dashboard, extension and mobile app

Major Resolved View vendor source →

Cerby experienced a major incident on October 24, 2022 affecting Cerby API and Cerby Web App and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2022, 03:58 PM UTC
Resolved
Oct 24, 2022, 05:39 PM UTC
Duration
1h 40m
Detected by Pingoru
Oct 24, 2022, 03:58 PM UTC

Affected components

Cerby APICerby Web AppCerby Automation

Update timeline

  1. investigating Oct 24, 2022, 03:58 PM UTC

    We are experiencing an intermittency issue with our infrastructure that impacts access to the Cerby web dashboard, browser extension, and mobile app. Our team is working to mitigate the problem with the highest urgency. We will update this page as we make progress.

  2. monitoring Oct 24, 2022, 04:56 PM UTC

    Our team was able to mitigate the issue, and we confirmed the service is back to normal. We will continue to monitor this closely.

  3. resolved Oct 24, 2022, 05:39 PM UTC

    This incident has been resolved, please contact [email protected] if you wish to receive the Incident Report.