Centrify Outage History

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Centrify had 46 outages in the last 2 years totaling 109h 0m of downtime — averaging 1.9 incidents per month.

There were 46 Centrify outages since June 11, 2025 totaling 109h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://uptime.centrify.com

Notice October 22, 2025

Maintenance in Progress

Detected by Pingoru
Oct 22, 2025, 10:08 PM UTC
Resolved
Oct 23, 2025, 09:18 PM UTC
Duration
23h 9m
Affected: Secret Server CloudSecret Server CloudSecret Server CloudSecret Server CloudSecret Server CloudSecret Server CloudSecret Server CloudPrivilege Manager CloudPrivilege Manager CloudPrivilege Manager CloudPrivilege Manager CloudPrivilege Manager CloudAccount Lifecycle ManagerAccount Lifecycle ManagerAccount Lifecycle ManagerAccount Lifecycle Manager
Timeline · 2 updates
  1. investigating Oct 22, 2025, 10:08 PM UTC

    We’re currently conducting maintenance on the Thycotic One service. Our team is actively working to complete the necessary updates and improvements. If you have any questions or concerns regarding this maintenance, please do not hesitate to contact us at https://support.delinea.com. Thank you for your patience and understanding as we work to enhance our services.

  2. resolved Oct 23, 2025, 09:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2025

Cloud Suite Pod34 Service Disruption

Detected by Pingoru
Oct 01, 2025, 12:14 AM UTC
Resolved
Oct 01, 2025, 12:52 AM UTC
Duration
37m
Affected: Privileged Access Service / Cloud Suite
Timeline · 3 updates
  1. investigating Oct 01, 2025, 12:14 AM UTC

    We are currently experiencing a service disruption affecting Cloud Suite Pod34. We’re reaching out to inform you about an ongoing incident. Our team is working to identify the root cause and implement a solution. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

  2. monitoring Oct 01, 2025, 12:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 12:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 28, 2025

Privileged Access Service / Cloud Suite: Tenants on Pod34 are experiencing longer page load times

Detected by Pingoru
Sep 28, 2025, 01:36 PM UTC
Resolved
Sep 28, 2025, 02:09 PM UTC
Duration
32m
Affected: Privileged Access Service / Cloud Suite
Timeline · 3 updates
  1. investigating Sep 28, 2025, 01:36 PM UTC

    We are currently investigating a service degradation impacting Cloud Suite Pod34. Users may experience longer page load times. Our engineering teams are fully engaged and working to restore normal service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience during this time. For assistance or updates, please contact our support team at https://support.delinea.com.

  2. monitoring Sep 28, 2025, 01:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 28, 2025, 02:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 25, 2025

Platform: US - Customers are unable to login and getting error 504

Detected by Pingoru
Sep 25, 2025, 09:22 AM UTC
Resolved
Sep 25, 2025, 09:22 AM UTC
Duration
Timeline · 2 updates
  1. resolved Sep 25, 2025, 10:14 AM UTC

    We are currently experiencing a service disruption affecting the federation page. A subset of Platform customers are encountering 504 gateway timeout errors and are unable to log in using Single Sign-On (SSO). We identified a resource health degradation with our cloud hosting provider. During this period, we observed a significant increase in server-side latency for the identity services. We apologize for any inconvenience this may have caused. We are actively working with our hosting provider to obtain further details on the issue. The issue has since been resolved, and normal functionality has been restored. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

  2. postmortem Oct 02, 2025, 08:55 AM UTC

    ### Incident Overview A subset of users in the US region experienced timeouts \(Error 504s\) and were unable to access their Delinea Platform tenants due to an increase in latency of a critical service. **1st Impact** Start of Impact: September 23, 2025, at 6:29 AM \(UTC\) End of Impact: September 23, 2025, at 8:01 AM \(UTC\) **2nd Impact** Start of Impact: September 25, 2025, at 9:14 AM \(UTC\) End of Impact: September 25, 2025, at 9:35 AM \(UTC\) ### Root Cause Infrastructure system upgrade caused resource health degradation causing an increase in latency on our critical services. ### Resolution To prevent similar issues in the future, we are implementing the following measures: * Continue engagement with our Cloud hosting provider to address the root cause of health degradation. * Identify deployment configuration improvements to improve service availability.

Read the full incident report →

Minor September 12, 2025

Access Restricted Error when launching PRA

Detected by Pingoru
Sep 12, 2025, 02:02 AM UTC
Resolved
Sep 12, 2025, 02:57 AM UTC
Duration
54m
Affected: PlatformPlatformPlatformPlatformPlatformPlatformPlatform
Timeline · 5 updates
  1. investigating Sep 12, 2025, 02:02 AM UTC

    We are currently experiencing a service disruption. We’re reaching out to inform you about an ongoing incident affecting PRA Service Customer may experience Access Restricted error when launching PRA Our team is working to identify the root cause and implement a solution. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

  2. identified Sep 12, 2025, 02:26 AM UTC

    The issue has been identified as related to the most recent release. Our team is currently rolling back the release to restore service. This affects PRA sessions launched with a secret where a proxy is configured. We will provide another update once the rollback is complete. Thank you for your patience as we work to resolve this incident.

  3. monitoring Sep 12, 2025, 02:42 AM UTC

    The rollback is complete, and our testing confirms that the issue has been resolved. The incident affected only PRA sessions launched with a secret where a proxy is configured. Thank you for your patience while we worked to restore service. If you have any questions, please contact our support team at https://support.delinea.com

  4. resolved Sep 12, 2025, 02:57 AM UTC

    This incident has been resolved.

  5. postmortem Oct 09, 2025, 02:48 AM UTC

    ## Incident Overview On September 12, 2025, an incident occurred affecting the Privileged Remote Access \(PRA\) service, resulting in an "Access Restricted Error" for a few customers. The issue was traced back to a recent release of Secret Server Cloud \(SSC\) and was resolved by performing a rollback. Start Time: September 12, 2025, 01:27:00 UTC End Time: September 12, 2025, 02:42:00 UTC ## Root Cause The issue was introduced by a Secret Server Cloud release, which affected the PRA service and led to access restrictions. The problem was resolved by rolling back the latest SSC release. ## Preventive Actions * Implemented mandatory peer reviews before promoting patch changes to production. * Updated internal operating procedures and testing to prevent recurrence of configuration errors. * Enhanced monitoring and alerting mechanisms to detect similar service disruptions in the future.

Read the full incident report →

Minor September 2, 2025

Privileged Access Service / Cloud Suite: Tenants on Pod34 are experiencing degraded performance

Detected by Pingoru
Sep 02, 2025, 03:13 PM UTC
Resolved
Sep 02, 2025, 03:44 PM UTC
Duration
31m
Affected: Privileged Access Service / Cloud Suite
Timeline · 3 updates
  1. investigating Sep 02, 2025, 03:13 PM UTC

    We are currently investigating a service degradation impacting Cloud Suite Pod34. Users may experience longer page load times. Our engineering teams are fully engaged and working to restore normal service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience during this time. For assistance or updates, please contact our support team at https://support.delinea.com.

  2. monitoring Sep 02, 2025, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 02, 2025, 03:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 14, 2025

Privileged Access Service / Cloud Suite: Tenants on Pod34 are unavailable

Detected by Pingoru
Aug 14, 2025, 03:25 PM UTC
Resolved
Aug 14, 2025, 05:00 PM UTC
Duration
1h 34m
Affected: Privileged Access Service / Cloud Suite
Timeline · 3 updates
  1. investigating Aug 14, 2025, 03:25 PM UTC

    We are currently investigating a service disruption impacting Cloud Suite Pod34. Our engineering teams are fully engaged and working to restore normal service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience during this time. For assistance or updates, please contact our support team at https://support.delinea.com.

  2. monitoring Aug 14, 2025, 03:52 PM UTC

    We applied the mitigation steps to restore the service availability and we are monitoring the results.

  3. resolved Aug 14, 2025, 05:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 22, 2025

Cloud Suite Pod34 Enrollment Issue

Detected by Pingoru
Jun 22, 2025, 05:31 PM UTC
Resolved
Jun 24, 2025, 04:35 PM UTC
Duration
1d 23h
Affected: Privileged Access Service / Cloud Suite
Timeline · 5 updates
  1. investigating Jun 22, 2025, 05:31 PM UTC

    We are currently investigating a service disruption with enrollment of agents on Cloud Suite Pod34. Our team is working to identify the root cause and implement a solution. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

  2. investigating Jun 22, 2025, 08:00 PM UTC

    We are continuing to investigate a service disruption with enrollment of agents on Cloud Suite Pod34. As part of that investigation, we are going to do a rolling reimage of tcp relay servers within the next few minutes. The tcp relays are used in traffic from connectors to the Cloud Suite cloud. This may cause brief connection disruptions for things like SSH and RPD traffic. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

  3. investigating Jun 22, 2025, 08:44 PM UTC

    We are continuing to investigate a service disruption with enrollment of agents on Cloud Suite Pod34. As part of that investigation, we are going reboot other backend components. There will be service outages of up to 10 minutes during these events. All rebooting should be completed by 5:30 PM ET. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

  4. investigating Jun 22, 2025, 11:07 PM UTC

    We are continuing to investigate a service disruption with enrollment of agents for some customers on Cloud Suite Pod34. All reboots were completed by 5:30 ET and no additional reboots are planned at this time. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

  5. resolved Jun 24, 2025, 04:35 PM UTC

    We have observed stable enrollment activity over the past 48 hours, with no recurrence of the issue. As a result, we are closing this incident. We will continue to monitor the service to ensure stability. Thank you for your patience throughout the investigation.

Read the full incident report →

Major June 21, 2025

Privileged Access Service / Cloud Suite - Intermittent Issue

Detected by Pingoru
Jun 21, 2025, 04:10 PM UTC
Resolved
Jun 21, 2025, 11:16 PM UTC
Duration
7h 6m
Affected: Privileged Access Service / Cloud Suite
Timeline · 5 updates
  1. investigating Jun 21, 2025, 04:10 PM UTC

    We are currently experiencing a service disruption affecting Privileged Access Service tenants hosted on several Pods. Customers may encounter an outage or service degradation when attempting to access the service. Our engineering team is actively investigating the issue and working to implement a fix. We apologize for the inconvenience and appreciate your patience as we work to restore normal service. If you have any questions or concerns, please contact our support team at https://support.delinea.com

  2. investigating Jun 21, 2025, 04:20 PM UTC

    The fix has not had the expected impact in resolving the issue. We are continuing to investigate. Pod34 is experiencing intermittent issues due to a maintenance upgrade. We appreciate your continued patience and support as we work to fully restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

  3. identified Jun 21, 2025, 09:23 PM UTC

    We've identified an issue with the hardware the servers are running on. We are pushing out new servers which should complete within the next 2-3 hours. Pod34 is experiencing intermittent issues due to a maintenance upgrade. We appreciate your continued patience and support as we work to fully restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

  4. monitoring Jun 21, 2025, 10:46 PM UTC

    As the hardware fix continues to roll out, we are seeing positive results with metrics returning to normal levels. We will monitor the situation and ensure the trend toward full resolution continues. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

  5. resolved Jun 21, 2025, 11:16 PM UTC

    The hardware fix has completed rolling out. All relevant metrics have returned to normal levels and the incident is resolved. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Read the full incident report →

Major June 16, 2025

Privilege Manager Cloud: Canada - Unable to Access Tenants (Error 20)

Detected by Pingoru
Jun 16, 2025, 08:34 PM UTC
Resolved
Jun 17, 2025, 02:59 AM UTC
Duration
6h 24m
Affected: Privilege Manager Cloud
Timeline · 6 updates
  1. investigating Jun 16, 2025, 08:34 PM UTC

    We are currently investigating a service outage affecting Privilege Manager Cloud tenants hosted in Canada. Customers attempting to access the service may encounter Error 20, which indicates a proxy failure due to a TCP connection timeout when trying to reach the web server. Our engineering team is actively working to restore connectivity and resolve the issue as quickly as possible. We appreciate your patience and will provide updates as we learn more.

  2. identified Jun 16, 2025, 08:46 PM UTC

    This issue has been identified with an upstream network vendor and we are working with them to restore the service. Thank you for your patience.

  3. monitoring Jun 16, 2025, 09:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 16, 2025, 10:14 PM UTC

    We are still seeing intermittent failures. We are investigating and appreciate your patience. The next update will be provided as we learn more.

  5. monitoring Jun 16, 2025, 10:54 PM UTC

    The PMC service has been available for the past 45min without any issues. We are continuing to monitor.

  6. resolved Jun 17, 2025, 02:59 AM UTC

    The issue affecting Privilege Manager Cloud tenants in the Canada region has been resolved. We apologize for the inconvenience this may have caused. If you have any questions please contact our support team at https://support.delinea.com

Read the full incident report →