Centrify incident
Platform: Global – Issue with the PCS Session Recording Collector
Centrify experienced a minor incident on July 24, 2025 affecting Platform and Platform and 1 more component, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2025, 04:07 PM UTC
Platform customers worldwide are experiencing failures in uploading Session Recordings and Audit events from the on premise Audit Collector. This affects Privilege Control for Servers and Server Suite customers sending session data to the Delinea Platform. The session recordings and associated metadata will remain cached on the endpoints so no data will be lost when service resumes. We are investigating this issue and will share the next update in an hour or as events warrant. If you have any questions or require further assistance, please contact our support team at https://support.delinea.com.
- identified Jul 24, 2025, 05:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 24, 2025, 06:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 24, 2025, 08:35 PM UTC
This incident has been resolved.
- postmortem Aug 15, 2025, 01:17 AM UTC
**Incident Overview** On July 24, 2025, from 11:07 AM to 1:20 PM Central, Platform customers worldwide experienced failures when uploading Session Recordings and Audit events from the on-premise Audit Collector. This issue affected Privilege Control for Servers and Server Suite customers sending session data to the Delinea Platform. The session recordings and associated metadata remained cached on the endpoints throughout the incident, so no customer data was lost. **Root Cause** A recent backend update introduced changes to how session recording and audit event traffic is routed within our systems. In production, some traffic was still being directed to a legacy endpoint that did not fully support the updated communication method. As a result, uploads from affected customers were rejected until routing was corrected. **Resolution** The configuration was updated so that affected services now point directly to the correct endpoint. This restored the ability for Audit Collectors to upload session recordings and audit events to the platform. **Preventive Actions** * Align configuration between non-production and production environments to ensure consistent behavior during testing and deployment. * Enhance automated testing to verify that the Audit Collector can successfully upload session recordings to the platform before releases.