CentralReach experienced a notice incident on September 1, 2021 affecting CentralReach Platform, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
CentralReach Platform
Update timeline
- identified Sep 01, 2021, 08:04 PM UTC
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- identified Sep 01, 2021, 09:45 PM UTC
We are currently investigating a potential Amazon Web Services (AWS) hardware failure that is impacting the CentralReach platform. As a result, we had to start an immediate maintenance window and the platform was currently unavailable. The maintenance window is now complete and we are continuing to monitor system performance. We appreciate your patience.
- resolved Sep 01, 2021, 10:06 PM UTC
We are happy to report that the emergency maintenance window is complete and the platform latency has been resolved at this time. Thank you for your patience.