CentralReach incident

Platform Performance Issues

Minor Resolved View vendor source →

CentralReach experienced a minor incident on January 25, 2022 affecting CentralReach Platform, lasting 5h 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2022, 03:06 PM UTC
Resolved
Jan 25, 2022, 08:42 PM UTC
Duration
5h 36m
Detected by Pingoru
Jan 25, 2022, 03:06 PM UTC

Affected components

CentralReach Platform

Update timeline

  1. investigating Jan 25, 2022, 02:14 PM UTC

    We are currently experiencing intermittent issues in some areas of the CentralReach platform. User experiences may vary. Some users may experience auth errors or spinners when attempting to log in. Our team is investigating and actively working to resolve this issue as soon as possible.

  2. monitoring Jan 25, 2022, 03:19 PM UTC

    Our team has seen notable improvements within the CentralReach platform. We are continuing to monitor for optimal performance.

  3. investigating Jan 25, 2022, 05:04 PM UTC

    We are currently experiencing intermittent issues in some areas of the CentralReach platform. User experiences may vary. Some users may experience auth errors or spinners when attempting to log in. Our team is investigating and actively working to resolve this issue as soon as possible.

  4. resolved Jan 25, 2022, 08:42 PM UTC

    Additional updates are forthcoming.