CentralReach experienced a minor incident on June 1, 2022 affecting CentralReach Platform, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2022, 02:03 PM UTC
We are currently investigating an issue in which users are seeing an "invalid username or password" error when logging in. If you are having difficulties logging in, please reset your password. If you are currently in the platform, you may continue to work.
- identified Jun 01, 2022, 02:57 PM UTC
We are currently working on resolving an issue in which users are seeing an "invalid username or password" error when logging in. During this time, you may have temporary difficulty resetting your password. If you are currently in the platform, you may continue to work.
- identified Jun 01, 2022, 03:25 PM UTC
We are restarting the password reset server. During this time, you may be unable to reset your password. If you are currently in the CentralReach platform, you may continue to work as usual.
- monitoring Jun 01, 2022, 03:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 01, 2022, 03:54 PM UTC
This incident has been resolved.