CentralReach experienced a critical incident on May 24, 2023 affecting CentralReach Platform, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
CentralReach Platform
Update timeline
- investigating May 24, 2023, 03:43 PM UTC
We are currently investigating reports of a service disruption that is preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly to restore access.
- investigating May 24, 2023, 03:46 PM UTC
We've identified the source of a problem that is preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly to restore access.
- investigating May 24, 2023, 04:15 PM UTC
Platform performance is now operating as expected. Please reach out to our Technical Support team if you have any questions or concerns.
- resolved May 24, 2023, 04:21 PM UTC
This incident has been resolved.