CentralReach experienced a major incident on June 22, 2023 affecting CentralReach Platform and Change Healthcare and 1 more component, lasting 5h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2023, 03:15 PM UTC
We've identified and confirmed with Office Ally that they are experiencing an issue preventing claims submission. We are actively investigating with the Office Ally team and will continue to provide updates on the CentralReach Status page. All other claims that are not sent through Office Ally are processing as expected at this time.
- investigating Jun 22, 2023, 03:28 PM UTC
We are continuing to investigate this issue.
- investigating Jun 22, 2023, 04:21 PM UTC
Office Ally are continuing to investigate an issue preventing claims submission. We are actively coordinating with the Office Ally team and will continue to provide updates on the CentralReach Status page. All other claims that are not sent through Office Ally are processing as expected at this time.
- investigating Jun 22, 2023, 05:29 PM UTC
Office Ally are continuing to investigate an issue preventing claims submission. We are actively coordinating with the Office Ally team and will continue to provide updates on the CentralReach Status page. All other claims that are not sent through Office Ally are processing as expected at this time.
- investigating Jun 22, 2023, 06:29 PM UTC
Office Ally are continuing to investigate an issue preventing claims submission. We are actively coordinating with the Office Ally team and will continue to provide updates on the CentralReach Status page. All other claims that are not sent through Office Ally are processing as expected at this time.
- monitoring Jun 22, 2023, 07:50 PM UTC
Office Ally have identified the cause of earlier issues and put a fix in place to address problems with claims submission. CentralReach testing has confirmed that gateways are active and claims are successfully being submitted. Both CentralReach and Office Ally are continuing to monitor for consistent performance.
- resolved Jun 22, 2023, 09:00 PM UTC
Office Ally resolved the issue that was preventing claims submission. After monitoring by both CentralReach and Office Ally, we've observed performance operating at expected levels. We are resolving this incident, however if you're now encountering any unexpected behavior please contact CentralReach Technical Support for assistance.