CentralReach incident

Slowness: Manage Connections in Contacts

Notice Resolved View vendor source →

CentralReach experienced a notice incident on December 28, 2023 affecting CentralReach Platform, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Dec 28, 2023, 11:08 PM UTC
Resolved
Dec 29, 2023, 01:25 AM UTC
Duration
2h 17m
Detected by Pingoru
Dec 28, 2023, 11:08 PM UTC

Affected components

CentralReach Platform

Update timeline

  1. investigating Dec 28, 2023, 11:08 PM UTC

    We have detected slow response in the bulk connect/disconnect functions for the Manage Connections tool in Contacts. While our technical teams are actively working to improve this, please refrain from using this functionality at this this time. All other areas of the CentralReach platform are currently operating as expected.

  2. resolved Dec 29, 2023, 01:25 AM UTC

    Manage Connections tool in Contacts, including bulk updates are now working as expected.