CentralReach incident

Third-Party Change Healthcare Network Disruption

Minor Resolved View vendor source →

CentralReach experienced a minor incident on February 21, 2024 affecting CentralReach Platform and Change Healthcare, lasting 101d 9h. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2024, 03:24 PM UTC
Resolved
Jun 02, 2024, 01:19 AM UTC
Duration
101d 9h
Detected by Pingoru
Feb 21, 2024, 03:24 PM UTC

Affected components

CentralReach PlatformChange Healthcare

Update timeline

  1. investigating Feb 21, 2024, 03:24 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. The CentralReach platform is fully operational.

  2. identified Feb 21, 2024, 10:10 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. The CentralReach platform is fully operational.

  3. identified Feb 22, 2024, 03:10 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. The CentralReach platform is fully operational.

  4. identified Feb 22, 2024, 03:49 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

  5. identified Feb 22, 2024, 06:26 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

  6. identified Feb 22, 2024, 09:46 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

  7. identified Feb 23, 2024, 02:20 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

  8. identified Feb 23, 2024, 09:15 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

  9. identified Feb 26, 2024, 02:00 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

  10. identified Feb 26, 2024, 07:36 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

  11. identified Feb 27, 2024, 03:26 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

  12. identified Feb 28, 2024, 02:10 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

  13. identified Feb 29, 2024, 01:55 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

  14. identified Mar 04, 2024, 01:59 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time. The CentralReach platform is fully operational.

  15. identified Mar 11, 2024, 02:06 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions remain paused at this time. The CentralReach platform is fully operational.

  16. identified Mar 18, 2024, 04:17 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions remain paused at this time. The CentralReach platform is fully operational.

  17. identified Mar 26, 2024, 09:43 PM UTC

    Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com. Change Healthcare has begun reconnecting with payors, and is in a testing phase for their claims submissions process. We do not yet have clear timelines for the completion of their restoration efforts. The CentralReach platform is fully operational.

  18. monitoring Apr 12, 2024, 03:03 PM UTC

    Change Healthcare has made progress in their restoration process. We have performed security and operational checks to confirm that we have the technical ability to safely submit claims and retrieve ERAs with Change Healthcare and have begun re-enabling this connectivity. Users should be aware that Change Healthcare has not yet fully reconnected with all payors and ConnectCenter is not yet available. If your organization opted to use a temporary Office Ally connection to submit claims, we recommend that you continue to use that option until ConnectCenter is available and all of your payors are reconnected. The full list of Change Healthcare Exchange Payors for claim submission and ERA retrieval is available at https://support.changehealthcare.com/customer-resources/payer-lists The CentralReach platform remains fully operational.

  19. resolved Jun 02, 2024, 01:19 AM UTC

    CentralReach has successfully completed technical testing for submitting claims and retrieving Electronic Remittance Advices (ERAs) via the restored Change Healthcare platform. Please be advised that Change Healthcare is still in the process of reconnecting payors, and ConnectCenter remains unavailable. For ongoing updates on Change Healthcare's restoration efforts and information regarding their cybersecurity event, please refer to the following resources provided directly by Change Healthcare: List of Change Healthcare Payors for Claim Submission and ERA retrieval: https://support.changehealthcare.com/customer-resources/payer-lists Change Healthcare Cyber Attack Information Page: https://www.unitedhealthgroup.com/changehealthcarecyberresponse