CentralReach experienced a minor incident on August 15, 2024 affecting CentralReach Platform, lasting 4d 16h. The incident has been resolved; the full update timeline is below.
Affected components
CentralReach Platform
Update timeline
- investigating Aug 15, 2024, 10:59 PM UTC
We have received customer reports of intermittent session log out behavior. Our teams are actively investigating and working toward resolution.
- identified Aug 16, 2024, 02:48 PM UTC
We have received customer reports of intermittent session log out behavior. Our teams have identified the problem and are working toward resolution.
- monitoring Aug 19, 2024, 01:50 PM UTC
A fix has been implemented, so users should notice improvements to session log out behavior. We are monitoring throughout the day today.
- resolved Aug 20, 2024, 03:41 PM UTC
After monitoring, we've confirmed that the session log out behavior is now functioning as expected.