CentralReach experienced a minor incident on December 4, 2024 affecting CentralReach Platform, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 04, 2024, 05:48 PM UTC
We are aware that some users are intermittently having trouble logging into the CentralReach system. Our team has identified the issue and is working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.
- identified Dec 04, 2024, 06:10 PM UTC
Our engineering teams are continuing efforts to resolve issues affecting the ability to log in. We'll provide another update within 15 minutes.
- identified Dec 04, 2024, 06:21 PM UTC
Platform performance has improved and we're continuing to monitor. Users will notice improvements logging in.
- monitoring Dec 04, 2024, 06:21 PM UTC
Platform performance has improved and we're continuing to monitor. Users will notice improvements logging in.
- monitoring Dec 04, 2024, 06:26 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 04, 2024, 07:11 PM UTC
After monitoring and successful system testing, we're pleased to confirm that the CentralReach platform has fully returned to expected levels of operation.