CentralReach experienced a major incident on December 16, 2024 affecting CentralReach Platform, lasting 6h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 16, 2024, 03:19 PM UTC
We are experiencing an issue which is intermittently preventing some users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly to restore the log in experience for all users.
- identified Dec 16, 2024, 03:31 PM UTC
A third party provider is experiencing an issue which is preventing some CentralReach users from logging in. We're working with the provider toward resolution.
- monitoring Dec 16, 2024, 03:42 PM UTC
CentralReach has restored log in access for all users. Users may need to clear cache for the best experience. We're continuing to work with our third-party and monitoring performance.
- resolved Dec 16, 2024, 09:33 PM UTC
After careful monitoring and consistent activity, we're pleased to report that all areas of CentralReach and the log in screen are operating at expected levels.