CENTEGIX Outage History
CENTEGIX is up right nowPingoru has recorded 8 incidents for CENTEGIX: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 4 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 511 (0%) |
Incidents, newest first
Major June 29, 2026 CrisisAlert Mobile App Incident 4h 18m CrisisAlert
Started Jun 29, 2026, 02:11 PM UTC· resolved Jun 29, 2026, 06:30 PM UTC
- investigating Jun 29, 2026, 02:11 PM UTC
CENTEGIX is investigating an incident impacting the CrisisAlert Mobile app. Responders are intermittently unable to login to the CrisisAlert Mobile App, which will impact receipt of alerts via the Mobile App. Affected Responders should use CrisisAlert Web or the CrisisAlert Desktop App to receive alerts.
- resolved Jun 29, 2026, 06:30 PM UTC
The CrisisAlert Responder App login issue has been resolved. If a Responder is able to log in to the app, no action is required. For Responders that were unable to log in to the app, an updated version of the CrisisAlert Responder App will be available in the app store today. Please instruct these Responders to install the latest version of the “CENTEGIX CrisisAlert” app from the App Store.
Notice February 20, 2026 Visitor Management (Ident-a-Kid) Service Incident 2h 36m
Started Feb 20, 2026, 10:23 PM UTC· resolved Feb 21, 2026, 01:00 AM UTC
- resolved Feb 20, 2026, 10:23 PM UTC
Visitor Management Classic (Ident-a-Kid) experienced a service outage. CENTEGIX Engineers resolved the incident and the Command Center has confirmed service stability. All services are functioning normally. Visitor Management 2.0 was not affected.
Notice November 17, 2025 Visitor Management Service Incident –
Started Nov 17, 2025, 11:00 AM UTC· resolved Nov 17, 2025, 11:00 AM UTC
- resolved Nov 18, 2025, 08:08 PM UTC
CENTEGIX New Visitor Management users were unable to login to the new Visitor Management application. Classic Visitor Management (Ident-a-Kid) was not affected. Engineers resolved the login issue and CENTEGIX Support confirmed normal service operations.
Critical October 20, 2025 CrisisAlert Service Incident 7h 7m CrisisAlert
Started Oct 20, 2025, 02:45 PM UTC· resolved Oct 20, 2025, 09:53 PM UTC
- identified Oct 20, 2025, 04:54 PM UTC
CENTEGIX is monitoring an incident with Amazon AWS that is impacting the ability to activate an alert with your LoRa CrisisAlert BADGE. Amazon is engaged and working to restore services. Responders are able to activate alerts with the CENTEGIX Mobile App, Desktop App and Web, which will activate mobile and desktop notifications - and intercom messaging, but LoRa strobes will not activate until the AWS incident is resolved.
- identified Oct 20, 2025, 08:24 PM UTC
We have confirmed that alerts are beginning to process. We are continuing to monitor the AWS service impact and will provide another update once we have additional information. Amazon Web Service (AWS) is experiencing a widespread outage impacting numerous service providers. CENTEGIX uses AWS IoT Core to to manage LoRa devices. We've confirmed the following service interruptions during the incident: -LoRa badge presses and LoRa strobe activation are impacted. (Badges and strobes communicate with CENTEGIX through AWS LoRaWAN Network Server) -LoRa badge assignment is not available, but not other badge management actions such as unassign, toggle off, etc. -Alerts that are activated through the CENTEGIX Mobile App, Desktop App and Web will sending mobile and desktop notifications and intercom messaging, but will not activate LoRa strobes.
- resolved Oct 20, 2025, 09:53 PM UTC
Amazon Web Services (AWS) experienced a widespread outage impacting numerous service providers. While the majority of our platform does not leverage AWS, our LoRa badge and LoRa strobe services were directly impacted by the AWS incident, which impacted their IoT Core. • LoRa badge presses and LoRa strobe activations were impacted. • LoRa badge assignment was impacted, but not other badge management actions such as unassign, toggle off, etc. • Alerts that were activated through the CENTEGIX Mobile App, Desktop App and Web were able to send mobile and desktop notifications - along with intercom messaging - but did not activate LoRa strobes. • Zigbee platform customers were not affected. As of 4PM EDT, we have confirmed that alerts are processing and Administrator functions are now available and functioning properly.
Notice March 3, 2025 CrisisAlert Admin Panel Service Incident – CrisisAlert
Started Mar 03, 2025, 05:06 PM UTC· resolved Mar 03, 2025, 05:06 PM UTC
- resolved Mar 03, 2025, 05:06 PM UTC
CENTEGIX resolved an incident impacting the performance of the CrisisAlert Admin Panel. This incident did not impact the ability to activate an alert via a badge press or the Mobile app.