CENTEGIX Outage History

CENTEGIX is up right now

CENTEGIX had 5 outages in the last 2 years totaling 11h 26m of downtime — averaging 0.2 incidents per month.

There were 5 CENTEGIX outages since March 3, 2025 totaling 11h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.centegix.com

Major June 29, 2026

CrisisAlert Mobile App Incident

Detected by Pingoru
Jun 29, 2026, 02:11 PM UTC
Resolved
Jun 29, 2026, 06:30 PM UTC
Duration
4h 18m
Affected: CrisisAlert
Timeline · 2 updates
  1. investigating Jun 29, 2026, 02:11 PM UTC

    CENTEGIX is investigating an incident impacting the CrisisAlert Mobile app. Responders are intermittently unable to login to the CrisisAlert Mobile App, which will impact receipt of alerts via the Mobile App. Affected Responders should use CrisisAlert Web or the CrisisAlert Desktop App to receive alerts.

  2. resolved Jun 29, 2026, 06:30 PM UTC

    The CrisisAlert Responder App login issue has been resolved. If a Responder is able to log in to the app, no action is required. For Responders that were unable to log in to the app, an updated version of the CrisisAlert Responder App will be available in the app store today. Please instruct these Responders to install the latest version of the “CENTEGIX CrisisAlert” app from the App Store.

Read the full incident report →

Notice February 21, 2026

Visitor Management (Ident-a-Kid) Service Incident

Detected by Pingoru
Feb 21, 2026, 01:00 AM UTC
Resolved
Feb 21, 2026, 01:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 20, 2026, 10:23 PM UTC

    Visitor Management Classic (Ident-a-Kid) experienced a service outage. CENTEGIX Engineers resolved the incident and the Command Center has confirmed service stability. All services are functioning normally. Visitor Management 2.0 was not affected.

Read the full incident report →

Notice November 18, 2025

Visitor Management Service Incident

Detected by Pingoru
Nov 18, 2025, 08:08 PM UTC
Resolved
Nov 17, 2025, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 18, 2025, 08:08 PM UTC

    CENTEGIX New Visitor Management users were unable to login to the new Visitor Management application. Classic Visitor Management (Ident-a-Kid) was not affected. Engineers resolved the login issue and CENTEGIX Support confirmed normal service operations.

Read the full incident report →

Critical October 20, 2025

CrisisAlert Service Incident

Detected by Pingoru
Oct 20, 2025, 02:45 PM UTC
Resolved
Oct 20, 2025, 09:53 PM UTC
Duration
7h 7m
Affected: CrisisAlert
Timeline · 3 updates
  1. identified Oct 20, 2025, 04:54 PM UTC

    CENTEGIX is monitoring an incident with Amazon AWS that is impacting the ability to activate an alert with your LoRa CrisisAlert BADGE. Amazon is engaged and working to restore services. Responders are able to activate alerts with the CENTEGIX Mobile App, Desktop App and Web, which will activate mobile and desktop notifications - and intercom messaging, but LoRa strobes will not activate until the AWS incident is resolved.

  2. identified Oct 20, 2025, 08:24 PM UTC

    We have confirmed that alerts are beginning to process. We are continuing to monitor the AWS service impact and will provide another update once we have additional information. Amazon Web Service (AWS) is experiencing a widespread outage impacting numerous service providers. CENTEGIX uses AWS IoT Core to to manage LoRa devices. We've confirmed the following service interruptions during the incident: -LoRa badge presses and LoRa strobe activation are impacted. (Badges and strobes communicate with CENTEGIX through AWS LoRaWAN Network Server) -LoRa badge assignment is not available, but not other badge management actions such as unassign, toggle off, etc. -Alerts that are activated through the CENTEGIX Mobile App, Desktop App and Web will sending mobile and desktop notifications and intercom messaging, but will not activate LoRa strobes.

  3. resolved Oct 20, 2025, 09:53 PM UTC

    Amazon Web Services (AWS) experienced a widespread outage impacting numerous service providers. While the majority of our platform does not leverage AWS, our LoRa badge and LoRa strobe services were directly impacted by the AWS incident, which impacted their IoT Core. • LoRa badge presses and LoRa strobe activations were impacted. • LoRa badge assignment was impacted, but not other badge management actions such as unassign, toggle off, etc. • Alerts that were activated through the CENTEGIX Mobile App, Desktop App and Web were able to send mobile and desktop notifications - along with intercom messaging - but did not activate LoRa strobes. • Zigbee platform customers were not affected. As of 4PM EDT, we have confirmed that alerts are processing and Administrator functions are now available and functioning properly.

Read the full incident report →

Notice March 3, 2025

CrisisAlert Admin Panel Service Incident

Detected by Pingoru
Mar 03, 2025, 05:06 PM UTC
Resolved
Mar 03, 2025, 05:06 PM UTC
Duration
—
Affected: CrisisAlert
Timeline · 1 update
  1. resolved Mar 03, 2025, 05:06 PM UTC

    CENTEGIX resolved an incident impacting the performance of the CrisisAlert Admin Panel. This incident did not impact the ability to activate an alert via a badge press or the Mobile app.

Read the full incident report →