CCLI incident

SongSelect API is returning errors to partner software

Minor Resolved View vendor source →

CCLI experienced a minor incident on April 25, 2021, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2021, 01:39 PM UTC
Resolved
Apr 25, 2021, 03:46 PM UTC
Duration
2h 7m
Detected by Pingoru
Apr 25, 2021, 01:39 PM UTC

Update timeline

  1. investigating Apr 25, 2021, 01:39 PM UTC

    We are currently investigating this incident..

  2. monitoring Apr 25, 2021, 01:52 PM UTC

    We implemented a fix about 10 minutes ago and and are currently monitoring the result. The API is returning to normal response times..

  3. resolved Apr 25, 2021, 02:12 PM UTC

    The issue appears to be resolved, but we will continue to monitor on further into the morning..

  4. investigating Apr 25, 2021, 02:31 PM UTC

    We are still seeing problems and are investigating further. SongSelect is running fine, so customers can download what they need directly from SongSelect until the API issue is resolved..

  5. resolved Apr 25, 2021, 03:46 PM UTC

    The SongSelect API is operating normally..