Causaly Outage History

Status: Resolved Causaly service has been successfully restored. No further issues have been detected during our post-fix monitoring period. Summary of impact: • 15:50–16:45 UTC, 16 June — the platform was intermittently unavailable. Users were unable to log in, or were logged out and redirected to the login page. • 16:45–22:00 UTC — the platform was entirely unavailable and users were unable to log in. • 15:30–22:00 UTC — chats and searches made by users who reached the platform during this window were not stored (storage was affected slightly before the login problems became visible) We understand how disruptive this was, and we sincerely apologise. We're conducting a thorough review of both the incident and our response, to improve our resilience based on the lessons learned. Affected components Frontend Application (Operational) Auth0 (Operational) Backend Services (Operational)

Status: Resolved The issue affecting performance in Agentic Research chats has now been fully resolved. All systems are operating normally again. Agentic Research is back to expected performance levels. We sincerely apologize for any disruption this may have caused and appreciate your patience while we worked to resolve the issue. Affected components Backend Services (Operational)

Status: Resolved The recent issue has been resolved and Causaly services are fully restored. We appreciate your patience and apologize for any inconvenience. If you continue to experience any issues, please contact us at [email protected]. Affected components Frontend Application (Operational) Backend Services (Operational)