CaterTrax Outage History

CaterTrax is up right now

CaterTrax had 2 outages in the last 2 years totaling 3h 41m of downtime — averaging 0.1 incidents per month.

There were 2 CaterTrax outages since July 19, 2024 totaling 3h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust.catertrax.com

Notice September 16, 2025

Select Payment Gateways are Experiencing Intermittent Disruption in Service

Detected by Pingoru
Sep 16, 2025, 11:50 AM UTC
Resolved
Sep 16, 2025, 12:41 PM UTC
Duration
51m
Affected: TRAX Platform
Timeline · 2 updates
  1. investigating Sep 16, 2025, 11:50 AM UTC

    CatertTrax was made aware of an issue with several payment gateways. This is impacting their ability to create new credit card wallets successfully. Payment processing is functional at this time, and the payment gateway companies are aware of the problem and are working to deliver a fix.

  2. resolved Sep 16, 2025, 12:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 19, 2024

TRAX Platform Service Disruption

Detected by Pingoru
Jul 19, 2024, 11:58 AM UTC
Resolved
Jul 19, 2024, 02:48 PM UTC
Duration
2h 50m
Affected: TRAX Platform
Timeline · 5 updates
  1. investigating Jul 19, 2024, 11:58 AM UTC

    We are currently experiencing a service disruption that is affecting all users. CaterTrax services are restoring but are running in a degraded state. Users may experience degraded performance until systems are fully restored. Our Technology Team has identified the root cause and is continuing to work on implementing a solution. We will send an additional update within 60 minutes.

  2. investigating Jul 19, 2024, 11:59 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 19, 2024, 01:17 PM UTC

    CaterTrax services have been restored and are operating as expected. We will continue to monitor and provide a final update within two hours.

  4. monitoring Jul 19, 2024, 01:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 19, 2024, 02:48 PM UTC

    We are pleased to inform you that all services have been fully restored. Our Technology Team has found no further issues. Thank you for your patience during this time.

Read the full incident report →