CaterTrax incident

Select Payment Gateways are Experiencing Intermittent Disruption in Service

Notice Resolved View vendor source →

CaterTrax experienced a notice incident on September 16, 2025 affecting TRAX Platform, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 11:50 AM UTC
Resolved
Sep 16, 2025, 12:41 PM UTC
Duration
51m
Detected by Pingoru
Sep 16, 2025, 11:50 AM UTC

Affected components

TRAX Platform

Update timeline

  1. investigating Sep 16, 2025, 11:50 AM UTC

    CatertTrax was made aware of an issue with several payment gateways. This is impacting their ability to create new credit card wallets successfully. Payment processing is functional at this time, and the payment gateway companies are aware of the problem and are working to deliver a fix.

  2. resolved Sep 16, 2025, 12:41 PM UTC

    This incident has been resolved.