Catchpoint incident

Issue Affecting Test Data Analysis for a Subset of Customers

Minor Resolved View vendor source →

Catchpoint experienced a minor incident on November 17, 2025 affecting Portal and Application Data, lasting 4h 53m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 09:35 AM UTC
Resolved
Nov 17, 2025, 02:29 PM UTC
Duration
4h 53m
Detected by Pingoru
Nov 17, 2025, 09:35 AM UTC

Affected components

PortalApplication Data

Update timeline

  1. investigating Nov 17, 2025, 09:21 AM UTC

    We are currently investigating an issue impacting a subset of our customers. Users may experience difficulties when analyzing their test data. Our team is actively working to identify the cause and restore full functionality. We will share further updates as more information becomes available.

  2. monitoring Nov 17, 2025, 09:35 AM UTC

    A fix has been applied, and we are currently monitoring the results. Users should no longer encounter the error.

  3. resolved Nov 17, 2025, 02:29 PM UTC

    This incident has been resolved.