Catchpoint incident

Catchpoint Email Service Impacted Issue due to blocklist services.

Critical Resolved View vendor source →

Catchpoint experienced a critical incident on August 25, 2025 affecting Alerting, lasting 14h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 03:55 PM UTC
Resolved
Aug 26, 2025, 06:39 AM UTC
Duration
14h 43m
Detected by Pingoru
Aug 25, 2025, 03:55 PM UTC

Affected components

Alerting

Update timeline

  1. monitoring Aug 25, 2025, 03:55 PM UTC

    We have investigated and resolved an issue impacting Catchpoint’s email services due to some blocklist services. This may have affect the delivery of alert emails and other system-generated communications.

  2. monitoring Aug 25, 2025, 04:14 PM UTC

    We have temporarily paused Catchpoint’s email services including email-based alerts as part of ongoing troubleshooting. Customers will continue to receive alerts via webhooks. Our team is working to restore email services at the earliest.

  3. investigating Aug 25, 2025, 04:14 PM UTC

    We are currently investigating this issue.

  4. monitoring Aug 25, 2025, 06:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 26, 2025, 06:39 AM UTC

    This incident has been resolved.