catalyst2 experienced a minor incident on February 5, 2024 affecting Dedicated Servers and Shared Hosting, lasting 11h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Dedicated ServersShared Hosting
Update timeline
- identified Feb 05, 2024, 09:38 PM UTC
Our WAF provider is currently experiencing an issue, this is leading to site timeouts and slow responses. They are currently investigating and we will update when they have provided an update/all clear.
- monitoring Feb 05, 2024, 10:02 PM UTC
A fix has now been implemented, we are continuing to monitor, and will await a full explanation. Our apologies for the issues caused by this.
- resolved Feb 06, 2024, 09:01 AM UTC
This has now been stable, and we will close this incident. Any issues please contact support. Apologies for the problems this caused.